Waterfield Technologies (WT) portfolio of pre-built, private label applications and development services provides financial services and utility customers of all sizes the opportunity to optimize competitive advantage while reducing their operating costs.

Waterfield Technologies (WT) is a subsidiary of Affinity Financial Corporation with key customers that include GE Capital, Citibank, AIG, Centerpoint Energy, Alaska Communications, American Association of Retired Persons, the American Medical Association, BMW Finance and Household International.

With an emphasis on optimizing efficiency, quality and performance across all communications channels, Waterfield's offerings address the growing need for enterprises to automate, integrate and personalize customer, supplier and employee interactions.

Leveraging standards-based technology from world class hardware, software and services partners, WT provides a blended delivery model for the full range of multi-channel integration – from leading-edge self-service web, voice, email, speech and contact center automation solutions to high performance desktop and back-office integration suites that enable a synchronized end-to-end customer experience.

By optimizing interaction channels, your organization can enhance analysis and planning, improve the development and deployment of multi-channel cross-sell and retention programs and measure the effectiveness of marketing, sales and service strategies.

Headquartered in Irvine, CA, with offices in Austin, TX, Tulsa, OK, San Jose, CA and Honolulu, HI, Waterfield Technologies (WT) has serviced leading Financial Services and Utility Customers by delivering a full range of On-Premise and On-Demand multi-channel solutions.

Coupled with deep domain expertise, WT’s commitment to agile, flexible, interoperable and adaptable technical architecture enables its applications and services portfolio to not only meet, but exceed the demands of our customers evolving business requirements AND time to market.

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