Waterfield Technologies Services

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Build a new web self service channel ... Fast!

Using the Waterfield Technologies LightSpeed™ process, your enterprise can quickly bring web, voice / speech and mobile options to your customers, employees and business partners. What used to take months (or even years) can now be delivered in-quarter utilizing pre-built, optimized private-label solutions.

Optimize your Assisted Service Channel

Waterfield Technologies (WTI) offers high performance unified desktop and back-office integration suites that enable a synchronized end-to-end customer experience for complete multi-channel integration.

Implement advanced Voice and natural speech

Your customers, partners and employees can easily serve themselves, be routed intelligently through touchtone or speech to service reps or other personnel – all based on your business rules. Tie it to CRM, analytics and reporting systems easily.

To stay competitive, you need to respond to customer service requests faster than ever before — meeting demands and eluding obstacles that barely existed five years ago.

Waterfield Technologies (WTI) can help your enterprise rise to these challenges—with self-service and assisted-service pre-built private-label solutions that deliver operational and bottom line efficiencies to your customer interaction strategies.

WTI offers your organization a rapid development cycle that can help you build, pilot, deploy, test, validate and deploy enterprise applications that integrate with existing legacy systems to reach customers, employees and suppliers via browsers, email, phone and mobile interfaces in less time than you think.

The WTI solution portfolio incorporates the latest technology - in a manner and delivery that is driven by business considerations AND that's fully compatible and interoperable with existing technology investments.

Your self-service and assisted-service applications are the very core of your customer service strategy.

The need to respond to new customer requirements, implement new business process functionality, enhance current investments and comply with new industry standards or regulatory issues puts your IT resources under increasing pressure.

Increasing application complexity, higher maintenance and assisted-service costs and the lack of available skills to deliver applications timely merely serve as a distraction from the core functions of your IT department. You most likely have a list of "must-dos" that are essential to your needs in IT, while they do nothing to increase business value.

By offering services that take responsibility for any or all aspects of the development, maintenance, enhancement and evolution of your service applications, Waterfield Technologies can help you meet and manage these challenges, allowing you to focus on the strategic business and technology initiatives needed to achieve your goals.

These are offered within well-defined service levels to maximize cost savings, quality and flexibility to your organization.