• Contact Center AI’s iPhone Moment

    Something big happened on Tuesday. Your contact center will never be the same. In a closed-door, invite-only event, with no livestream, OpenAI announced the availability of their ‘real-time’ API for GPT4o. This is the enterprise equivalent of ‘advanced voice mode’ which was finally pushed out to the majority of paying ChatGPT subscribers last week.

  • Waterfield Technologies: Making AI A Force For Good

    War in Ukraine. Political violence in the US. Escalation in the Middle East. Stock market gyrations. All in the context of a tense standoff between left and right, capitalist and non. And of course, between AI and humans!