Welcome to Waterfield Technologies

home

site map

Waterfield Technologies is a leading provider of multi-channel customer service solutions for financial services and utility enterprises worldwide.

A subsidiary of Affinity Financial Corporation, t he company’s suite of on-demand and premise-based offerings provides our customers the opportunity to improve the speed, quality and efficiency of customer, business partner and stakeholder interactions while reducing assisted-service operating costs.

Working with Waterfield, your organization can integrate, deliver and optimize multi-channel capabilities -- connecting customers, employees, partners and suppliers to existing legacy / core systems and databases through web, voice/speech, email and mobile interfaces.

By optimizing channels, your organization can enhance analysis and planning, improve the development and deployment of multi-channel cross-sell and retention programs and measure the effectiveness of marketing, sales and service strategies.

We offer interoperability across a wide-range of hardware and software platforms, including Microsoft Windows, Vista, AIX/UNIX, SuSe and Redhat LINUX, Microsoft .NET, Microsoft Sharepoint Framework, J2EE, Oracle, SQL, Websphere/db2, Siebel, SAP and many more.

Waterfield partners with industry-leading Global Solution Providers, Hardware OEMs and the world's leading ISVs to create a solution that's right for your requirements.

Achieving competitive advantage is challenging in any industry. Sustaining it can be more so.

Your organization is under constant pressure to manage legacy infrastructure, while also expected to invest in new innovations to enhance the customer experience and grow revenue, but do it all without increasing costs. Sound familiar?

Whether your organization demands improved flexibility and responsiveness from your current investments or you need a better understanding of what it would take to move them to new technology, Waterfield Technologies (WT) can help accelerate your time to market, help lower costs, lower risk and improve the bottom line.

Offering solutions for

- IVR, Voice, Speech

- 2 Factor Authentication

- Web, telephony and mobile self-service automation

- Assisted service optimization

- Channel analytics, reporting

- Workflow automation / BPM

- Legacy application transformation

- Replatforming and rehosting

Download the Waterfield Technologies Corporate Presentation

Learn more about our services, our partnerships and the opportunity for your firm to gain a competitive advantage in this corporate capabilities overview.